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Customer Service

Shipping and Delivery

Call our offices to place an order and organize delivery Delivery is charged at a fee depending on location Delivery within Lusaka starts from K30 | 1-2 working days Order before 12hrs to get same day delivery. After 13 hrs your delivery will be scheduled for the next day. Delivery outside Lusaka starts fromk65 | 2-5 working days Livingstone, Kitwe, Ndola , Kabwe , Kapiri takes 2-3 days All other cities 3-5 working days Kindly note that all products that have to be ordered from abroad or custom made might take longer than 5 days . in this case kindly refer to the terms and conditions stated on the

Returns / Refund Policy

It is important to note that you have a legal right to cancel, without giving any reason and without incurring any penalty a Deal within seven (7) days of receiving the Product or, in respect of services, within seven (7) days of completing the Order. When you exercise your right to cancellation under this Clause,you will be entitled to a full refund within thirty (30) days of the cancellation, but the cost of returning the Product to the Merchant will be deducted from the refund due to you.

Clause 2.1 does not apply to Deals entered into relation to goods made to your specification or clearly personalized to your demands or perishable goods; audio or video recordings or computer software which are unsealed, newspapers, periodicals, magazines or books, gaming and lottery services; or accommodation, transport, catering or leisure services where the Merchant undertakes to provide the service on a specific date or within a specified period.

Subject to clause 7.1 and 7.2 above, if on receiving your order you are not satisfied’ with your purchase, let our customer service team know within 14 days and we will gladly collect it at our expense and provide you with a refund provided the item is in its original condition and original packaging.

If you have used a product and found it to be damaged or faulty we will collect the product at our expense and either replace, refund or repair the item, depending on the circumstance.

Although seldom charged, we reserve the right to charge a 10% administration fee for returned Deals should the returns process incur administration expenses.

Kindly call our customer service on 0955360100 if you require help with your delivery or returns

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